cancel
Showing results for 
Search instead for 
Did you mean: 
About Account

Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

Latest Articles.

For security reasons, only BMW can delete your account. Please contact the BMW ConnectedDrive Customer Service for further information.
View full article
You can view the intended purpose and contact details in the ConnectedDrive Customer Portal. If you have any questions, please contact the third party/service provider. 
View full article
The data transmission is secured according to the latest technology. Sharing of the data is done only after your approval.
View full article
You have recently added this vehicle to your user account. For security reasons, you must finally enter the security code sent to your vehicle.
View full article
All data transmitted by you as well as the contents of your address book can only be viewed via the profile of your contract.
View full article
Use at least eight characters. Use characters from at least two of these three groups: 1. Letters (abc = ABC) 2. Numbers 3. Special characters such as (_/,;&@#*)(-+.").
View full article
Select "Forgot password" on the login page of the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App and confirm your email address. BMW ConnectedDrive will then send you an email with a link to enter a new password.
View full article
You can revoke the booking of a BMW ConnectedDrive Service within 14 days. 
View full article
Yes. Your email address is also your username.
View full article
After entering your BMW ConnectedDrive login data, you can access your email accounts, routes or subscribed news via the BMW ConnectedDrive Service BMW Online.
View full article
This data is not part of the BMW CarData data archive.
View full article
Register on the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App with your email address / username and choose a password.
View full article
Login to the BMW ConnectedDrive Customer Portal on the Internet or to the BMW Connected App with your username and password.
View full article
To book BMW ConnectedDrive Services in your vehicle, you need the option ConnectedDrive Services (SA 6AK) and an active BMW ConnectedDrive account with a saved means of payment.
View full article
You can manage your BMW ConnectedDrive Services and customer data yourself in the Customer Portal. The integrated BMW ConnectedDrive Store informs you about the options, costs and durations of various services such as Online Entertainment or Real Time Traffic Information. Here, you can book services available for your vehicle directly for different periods.
View full article
Yes, you can see the charging history even after your BMW Digital Charging Service has expired, as long as your home charging location exists. 
View full article
All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
View full article
Yes, you can manage several vehicles in your BMW charging portal if you have booked the BMW Digital Charging Service for several vehicles and all vehicles are assigned to a BMW ConnectedDrive user account.
View full article
You cannot book a BMW Connected Package (Plus, Professional or Exclusive) if individual services from the desired package, such as the USB map update, are already active. Instead, book your desired individual services in the BMW ConnectedDrive Store.
View full article
Follow these steps to add your vehicle and open up new features: "- Tap the "Add Vehicle" link near the top of the "Vehicle" screen "- Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) , this can be found in your BMW service agreement or at the base of your car's windshield (in North America) "- Select Primary or Secondary user account , choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) "- Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu "- Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
View full article