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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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For security reasons, only BMW can delete your account. Please contact the BMW ConnectedDrive Customer Service for further information.
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You can view the intended purpose and contact details in the ConnectedDrive Customer Portal. If you have any questions, please contact the third party/service provider. 
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You cannot book a BMW Connected Package (Plus, Professional or Exclusive) if individual services from the desired package, such as the USB map update, are already active. Instead, book your desired individual services in the BMW ConnectedDrive Store.
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The data transmission is secured according to the latest technology. Sharing of the data is done only after your approval.
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All data transmitted by you as well as the contents of your address book can only be viewed via the profile of your contract.
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Use at least eight characters. Use characters from at least two of these three groups: 1. Letters (abc = ABC) 2. Numbers 3. Special characters such as (_/,;&@#*)(-+.").
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Select "Forgot password" on the login page of the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App and confirm your email address. BMW ConnectedDrive will then send you an email with a link to enter a new password.
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You can revoke the booking of a BMW ConnectedDrive Service within 14 days. 
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This data is not part of the BMW CarData data archive.
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You have recently added this vehicle to your user account. For security reasons, you must finally enter the security code sent to your vehicle.
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Yes. Your email address is also your username.
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Follow these steps to add your vehicle and open up new features: "- Tap the "Add Vehicle" link near the top of the "Vehicle" screen "- Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) , this can be found in your BMW service agreement or at the base of your car's windshield (in North America) "- Select Primary or Secondary user account , choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) "- Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu "- Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
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You can find the BMW ConnectedDrive Store on the Internet or in the "ConnectedDrive" menu of your vehicle. 
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All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
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Register on the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App with your email address / username and choose a password.
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You need your BMW ConnectedDrive Account to save your personal driver profile, to identify you in all compatible BMW vehicles and to retrieve your individual settings via the SIM card integrated in the vehicle from the BMW ConnectedDrive Cloud.
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Yes, you can manage several vehicles in your BMW charging portal if you have booked the BMW Digital Charging Service for several vehicles and all vehicles are assigned to a BMW ConnectedDrive user account.
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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A direct access to the data of your vehicle is not possible. You can request a BMW CarData data archive for your vehicle via the BMW ConnectedDrive Customer Portal. The BMW CarData data archive contains the telematics data that your vehicle transmits to the BMW server with the last value stored on the BMW server.
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The BMW ConnectedDrive Customer Portal on the Internet displays more data on the current status of BMW i and BMW i Performance Vehicles - for example, to control and monitor the charging process.
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