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About Account

Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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For security reasons, only BMW can delete your account. Please contact the BMW ConnectedDrive Customer Service for further information.
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The data transmission is secured according to the latest technology. Sharing of the data is done only after your approval.
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You can view the intended purpose and contact details in the ConnectedDrive Customer Portal. If you have any questions, please contact the third party/service provider. 
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This data is not part of the BMW CarData data archive.
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Login to the BMW ConnectedDrive Customer Portal on the Internet or to the BMW Connected App with your username and password.
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You have recently added this vehicle to your user account. For security reasons, you must finally enter the security code sent to your vehicle.
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Use at least eight characters. Use characters from at least two of these three groups: 1. Letters (abc = ABC) 2. Numbers 3. Special characters such as (_/,;&@#*)(-+.").
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You can manage your BMW ConnectedDrive Services and customer data yourself in the Customer Portal. The integrated BMW ConnectedDrive Store informs you about the options, costs and durations of various services such as Online Entertainment or Real Time Traffic Information. Here, you can book services available for your vehicle directly for different periods.
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By storing and synchronizing your driver profile in the BMW ConnectedDrive Cloud, you can use your individual settings and information such as your name, profile picture, navigation destinations or preferred climate settings in any compatible BMW - for example in rental cars, on business trips or in shared company cars.
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All data transmitted by you as well as the contents of your address book can only be viewed via the profile of your contract.
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.
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You cannot book a BMW Connected Package (Plus, Professional or Exclusive) if individual services from the desired package, such as the USB map update, are already active. Instead, book your desired individual services in the BMW ConnectedDrive Store.
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To book BMW ConnectedDrive Services in your vehicle, you need the option ConnectedDrive Services (SA 6AK) and an active BMW ConnectedDrive account with a saved means of payment.
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All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
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Select "Forgot password" on the login page of the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App and confirm your email address. BMW ConnectedDrive will then send you an email with a link to enter a new password.
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No. BMW has no influence on this. If you have any questions, please contact the third party/service provider directly.
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You can revoke the booking of a BMW ConnectedDrive Service within 14 days. 
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Login to the BMW ConnectedDrive Customer Portal on the Internet with your username and password. In the Customer Portal, select "Manage vehicles", "Remove vehicle" and confirm the vehicle to be removed.
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".
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Register on the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App with your email address / username and choose a password.
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