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About Account

Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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For security reasons, only BMW can delete your account. Please contact the BMW ConnectedDrive Customer Service for further information.
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The data transmission is secured according to the latest technology. Sharing of the data is done only after your approval.
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You can view the intended purpose and contact details in the ConnectedDrive Customer Portal. If you have any questions, please contact the third party/service provider. 
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You can revoke the booking of a BMW ConnectedDrive Service within 14 days. 
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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Select "Forgot password" on the homepage of the BMW ConnectedDrive Customer Portal on the Internet. You can then reset your password using your email address.
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No. BMW has no influence on this. If you have any questions, please contact the third party/service provider directly.
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You have recently added this vehicle to your user account. For security reasons, you must finally enter the security code sent to your vehicle.
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All data transmitted by you as well as the contents of your address book can only be viewed via the profile of your contract.
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Use at least eight characters. Use characters from at least two of these three groups: 1. Letters (abc = ABC) 2. Numbers 3. Special characters such as (_/,;&@#*)(-+.").
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Select "Forgot password" on the login page of the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App and confirm your email address. BMW ConnectedDrive will then send you an email with a link to enter a new password.
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Yes. Your email address is also your username.
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After entering your BMW ConnectedDrive login data, you can access your email accounts, routes or subscribed news via the BMW ConnectedDrive Service BMW Online.
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This data is not part of the BMW CarData data archive.
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Register on the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App with your email address / username and choose a password.
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Login to the BMW ConnectedDrive Customer Portal on the Internet or to the BMW Connected App with your username and password.
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To book BMW ConnectedDrive Services in your vehicle, you need the option ConnectedDrive Services (SA 6AK) and an active BMW ConnectedDrive account with a saved means of payment.
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You can manage your BMW ConnectedDrive Services and customer data yourself in the Customer Portal. The integrated BMW ConnectedDrive Store informs you about the options, costs and durations of various services such as Online Entertainment or Real Time Traffic Information. Here, you can book services available for your vehicle directly for different periods.
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Yes, you can see the charging history even after your BMW Digital Charging Service has expired, as long as your home charging location exists. 
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All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
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