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About Account

Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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For security reasons, only BMW can delete your account. Please contact the BMW ConnectedDrive Customer Service for further information.
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The data transmission is secured according to the latest technology. Sharing of the data is done only after your approval.
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You can view the intended purpose and contact details in the ConnectedDrive Customer Portal. If you have any questions, please contact the third party/service provider. 
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You have recently added this vehicle to your user account. For security reasons, you must finally enter the security code sent to your vehicle.
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Use at least eight characters. Use characters from at least two of these three groups: 1. Letters (abc = ABC) 2. Numbers 3. Special characters such as (_/,;&@#*)(-+.").
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This data is not part of the BMW CarData data archive.
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Select "Forgot password" on the login page of the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App and confirm your email address. BMW ConnectedDrive will then send you an email with a link to enter a new password.
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You cannot book a BMW Connected Package (Plus, Professional or Exclusive) if individual services from the desired package, such as the USB map update, are already active. Instead, book your desired individual services in the BMW ConnectedDrive Store.
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Follow these steps to add your vehicle and open up new features: "- Tap the "Add Vehicle" link near the top of the "Vehicle" screen "- Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) , this can be found in your BMW service agreement or at the base of your car's windshield (in North America) "- Select Primary or Secondary user account , choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) "- Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu "- Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
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All data transmitted by you as well as the contents of your address book can only be viewed via the profile of your contract.
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After entering your BMW ConnectedDrive login data, you can access your email accounts, routes or subscribed news via the BMW ConnectedDrive Service BMW Online.
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.
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Log into the BMW ConnectedDrive Portal. Under "Manage vehicles", select the BMW you wish to remove and confirm your selection. You will then receive an email informing you that your vehicle has been removed from your customer account.
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Yes. Your email address is also your username.
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Register on the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App with your email address / username and choose a password.
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You can revoke the booking of a BMW ConnectedDrive Service within 14 days. 
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The Check-Control messages and symbols correspond to those in your vehicle. If you require service, please contact your BMW Service Partner. 
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".
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You need your BMW ConnectedDrive Account to save your personal driver profile, to identify you in all compatible BMW vehicles and to retrieve your individual settings via the SIM card integrated in the vehicle from the BMW ConnectedDrive Cloud.
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