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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.
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Login to the BMW ConnectedDrive Customer Portal on the Internet with your username and password. In the Customer Portal, select "Manage vehicles", "Remove vehicle" and confirm the vehicle to be removed.
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".
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The BMW ConnectedDrive Store enables the booking or extension of services via the BMW Connected Customer Portal on the Internet or in the vehicle.
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Select "Forgot password" on the homepage of the BMW ConnectedDrive Customer Portal on the Internet. You can then reset your password using your email address.
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You can find the BMW ConnectedDrive Store on the Internet or in the "ConnectedDrive" menu of your vehicle. 
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By storing and synchronizing your driver profile in the BMW ConnectedDrive Cloud, you can use your individual settings and information such as your name, profile picture, navigation destinations or preferred climate settings in any compatible BMW - for example in rental cars, on business trips or in shared company cars.
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The Check-Control messages and symbols correspond to those in your vehicle. If you require service, please contact your BMW Service Partner. 
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The displayed status of your BMW i or BMW i Performance dates from the end of your last journey. During parking, data exchange only takes place in an emergency - for example if the battery is too low.
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The BMW ConnectedDrive Customer Portal on the Internet displays more data on the current status of BMW i and BMW i Performance Vehicles - for example, to control and monitor the charging process.
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You need your BMW ConnectedDrive Account to save your personal driver profile, to identify you in all compatible BMW vehicles and to retrieve your individual settings via the SIM card integrated in the vehicle from the BMW ConnectedDrive Cloud.
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Log into the BMW ConnectedDrive Portal. Under "Manage vehicles", select the BMW you wish to remove and confirm your selection. You will then receive an email informing you that your vehicle has been removed from your customer account.
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A direct access to the data of your vehicle is not possible. You can request a BMW CarData data archive for your vehicle via the BMW ConnectedDrive Customer Portal. The BMW CarData data archive contains the telematics data that your vehicle transmits to the BMW server with the last value stored on the BMW server.
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BMW ConnectedDrive Services are vehicle specific. If a vehicle is sold or changes owner previously booked services remain active until the expiration date. No reimbursement is possible for the remainder of the services' runtime. Important: In case you have sold your vehicle, please remove the vehicle from your BMW ConnectedDrive Portal account by selecting "Manage Vehicles".
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No. BMW has no influence on this. If you have any questions, please contact the third party/service provider directly.
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In your BMW Connected Customer Portal on the Internet, you can see all prices and durations for the BMW Connected Services available for your vehicle under "Store". You can book them directly in the store via the Customer Portal or in your vehicle. 
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Yes. About the settings in the BMW ConnectedDrive Customer Portal.
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You will receive a refund for BMW ConnectedDrive Services already paid for using the same means of payment you used for the booking.
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Yes. To use the USB Map Update, your vehicle must be connected to your BMW ConnectedDrive customer account.
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