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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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In some cases, older vehicles (built before 2014) may not have the necessary technology for the app and therefore cannot be added. If your vehicle was manufactured from 2014 onwards and an error occurs, log off from the app in the "More" tab on the "Profile" page and then log on again. Alternatively, you can try to add your vehicle via the BMW ConnectedDrive web portal (www.bmw-connecteddrive.com). If the error(s) persist, please go to the "About" page in the "More" tab of the app to find the contact information for your local support centre.
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You can register on the BMW ConnectedDrive Customer Portal on the Internet or directly via the BMW Connected App. You can then manage your personal data, vehicles and services yourself. 
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and email address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.
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Only persons who need the information to provide BMW ConnectedDrive Services. The group of persons is checked regularly. Only to the extent necessary to provide ConnectedDrive Services will data be transmitted to service providers commissioned to provide the services. Data is used by the service provider exclusively to provide the service and deleted after processing.
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You control the approval and revocation of approvals for use of BMW CarData by third parties via the Internet portal of your BMW ConnectedDrive account.
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No, because BMW CarData is a free service from BMW ConnectedDrive. BMW CarData requires an active BMW ConnectedDrive contract. You do not need to book any other BMW ConnectedDrive Services in order to use CarData.
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If you cannot book any services in the BMW ConnectedDrive Store, your vehicle may not be connected to your ConnectedDrive account. Check whether your customer profile has been created completely and whether you have stored a valid means of payment. Your vehicle may also not have a connection to the mobile network - for example in an underground vehicle park.
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No. Similar to the first authorization of the 4-digit code, your BMW Service Partner must authorize every modification of the 4-digit code.
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No. You can only setup and use the BMW Digital Charging Service if you have previously assigned your BMW i or BMW i Performance Vehicle to your BMW ConnectedDrive account.
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No. The BMW Accident Call also works without adding your vehicle to your BMW ConnectedDrive customer account. However, your service advisor will not be able to see any personal data without linking the customer account to the vehicle.
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In the BMW ConnectedDrive Customer Portal on the Internet, select "My account", "My personal data" and "Login data". In the BMW Connected App, select "More", "Profile" and "Reset password".
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If you do not see a charging history in the charging portal after using the BMW Digital Charging Service, the mobile phone connection to your vehicle or the connection to your BMW i Wallbox Connect may have been interrupted.
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You can authorise any transfer via BMW CarData to a third party/ service provider only for a specific purpose. The third party/ service provider must state this purpose in the request to BMW. If BMW or you discover that the third party is misusing this data, the continued use of BMW CarData will be prevented.
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You can only book Apple CarPlay if your vehicle has the necessary technical equipment and options.
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You need a BMW ConnectedDrive account. Your vehicle must be ConnectedDrive capable. For vehicles with a production date before 03/2013, you need SA 612 (BMW Assist). For vehicles with a production date from 03/2013, you need SA 6AK (ConnectedDrive Services).   
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You can change your email address, password and personal data in the "My Account" menu.
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Yes. However, please note the different accuracy of the measurement in connection with the BMW i Wallbox Connect as well as regulatory or tax requirements. This data can be used for billing purposes; if necessary, observe regulatory requirements, e.g. with regard to tax issues. 
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