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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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You can change your email address, password and personal data in the "My Account" menu.
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Login to the BMW ConnectedDrive Customer Portal on the Internet with your username and password. In the Customer Portal, select "Manage vehicles", "Remove vehicle" and confirm the vehicle to be removed.
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".
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Yes, as described in the BMW ConnectedDrive General Terms and Conditions (T&C), you must remove your vehicle from your BMW ConnectedDrive account if you are no longer the legal owner of the vehicle.
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Only persons who need the information to provide BMW ConnectedDrive Services. The group of persons is checked regularly. Only to the extent necessary to provide ConnectedDrive Services will data be transmitted to service providers commissioned to provide the services. Data is used by the service provider exclusively to provide the service and deleted after processing.
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The Check-Control messages and symbols correspond to those in your vehicle. If you require service, please contact your BMW Service Partner. 
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The displayed status of your BMW i or BMW i Performance dates from the end of your last journey. During parking, data exchange only takes place in an emergency - for example if the battery is too low.
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Yes. To use the USB Map Update, your vehicle must be connected to your BMW ConnectedDrive customer account.
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No. You can only setup and use the BMW Digital Charging Service if you have previously assigned your BMW i or BMW i Performance Vehicle to your BMW ConnectedDrive account.
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Yes. You need a BMW ConnectedDrive account to use the BMW Digital Charging Service. You can create an account via the BMW ConnectedDrive Customer Portal on the Internet or via the BMW Connected App.
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Yes. However, please note the different accuracy of the measurement in connection with the BMW i Wallbox Connect as well as regulatory or tax requirements. This data can be used for billing purposes; if necessary, observe regulatory requirements, e.g. with regard to tax issues. 
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In your BMW Connected Customer Portal on the Internet, you can see all prices and durations for the BMW Connected Services available for your vehicle under "Store". You can book them directly in the store via the Customer Portal or in your vehicle. 
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No. The BMW Accident Call also works without adding your vehicle to your BMW ConnectedDrive customer account. However, your service advisor will not be able to see any personal data without linking the customer account to the vehicle.
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The PIN entry function of the app is a good first step towards protecting your data. In addition, you can manage the app's access permissions for various device functions in the "Settings" menu within the "More" tab. In addition, you can decide at any time to delete all personal data from the app by going to the "Privacy and Conditions" menu. BMW will not share your data with third parties without your permission.
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You can only book Apple CarPlay if your vehicle has the necessary technical equipment and options.
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If you cannot book any services in the BMW ConnectedDrive Store, your vehicle may not be connected to your ConnectedDrive account. Check whether your customer profile has been created completely and whether you have stored a valid means of payment. Your vehicle may also not have a connection to the mobile network - for example in an underground vehicle park.
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Yes, you can see the charging history even after your BMW Digital Charging Service has expired, as long as your home charging location exists. 
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The BMW ConnectedDrive Customer Portal on the Internet displays more data on the current status of BMW i and BMW i Performance Vehicles - for example, to control and monitor the charging process.
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If you do not yet have login data, select "Register" on the homepage of the BMW ConnectedDrive Customer Portal on the Internet. For registration or login, you need your email address and a password of your choice.
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