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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

Latest Articles.

You can only book Apple CarPlay if your vehicle has the necessary technical equipment and options.
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Yes, you can see the charging history even after your BMW Digital Charging Service has expired, as long as your home charging location exists. 
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You control the approval and revocation of approvals for use of BMW CarData by third parties via the Internet portal of your BMW ConnectedDrive account.
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BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.
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The username for the BMW ConnectedDrive Customer Portal on the Internet is your email address.
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You can change your email address, password and personal data in the "My Account" menu.
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You can authorise any transfer via BMW CarData to a third party/ service provider only for a specific purpose. The third party/ service provider must state this purpose in the request to BMW. If BMW or you discover that the third party is misusing this data, the continued use of BMW CarData will be prevented.
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Yes. However, please note the different accuracy of the measurement in connection with the BMW i Wallbox Connect as well as regulatory or tax requirements. This data can be used for billing purposes; if necessary, observe regulatory requirements, e.g. with regard to tax issues. 
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.
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Yes. About the settings in the BMW ConnectedDrive Customer Portal.
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".
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In your BMW Connected Customer Portal on the Internet, you can see all prices and durations for the BMW Connected Services available for your vehicle under "Store". You can book them directly in the store via the Customer Portal or in your vehicle. 
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The BMW ConnectedDrive Store enables the booking or extension of services via the BMW Connected Customer Portal on the Internet or in the vehicle.
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and email address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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The PIN entry function of the app is a good first step towards protecting your data. In addition, you can manage the app's access permissions for various device functions in the "Settings" menu within the "More" tab. In addition, you can decide at any time to delete all personal data from the app by going to the "Privacy and Conditions" menu. BMW will not share your data with third parties without your permission.
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If you cannot book any services in the BMW ConnectedDrive Store, your vehicle may not be connected to your ConnectedDrive account. Check whether your customer profile has been created completely and whether you have stored a valid means of payment. Your vehicle may also not have a connection to the mobile network - for example in an underground vehicle park.
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Only persons who need the information to provide BMW ConnectedDrive Services. The group of persons is checked regularly. Only to the extent necessary to provide ConnectedDrive Services will data be transmitted to service providers commissioned to provide the services. Data is used by the service provider exclusively to provide the service and deleted after processing.
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The displayed status of your BMW i or BMW i Performance dates from the end of your last journey. During parking, data exchange only takes place in an emergency - for example if the battery is too low.
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BMW ConnectedDrive Services are vehicle specific. If a vehicle is sold or changes owner previously booked services remain active until the expiration date. No reimbursement is possible for the remainder of the services' runtime. Important: In case you have sold your vehicle, please remove the vehicle from your BMW ConnectedDrive Portal account by selecting "Manage Vehicles".
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Yes. To use the USB Map Update, your vehicle must be connected to your BMW ConnectedDrive customer account.
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