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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

Latest Articles.

BMW has no access to the contact information of third parties. In case of doubt, you can revoke the permission to transfer telematics data to the third party at any time.
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Yes. To use the USB Map Update, your vehicle must be connected to your BMW ConnectedDrive customer account.
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In the BMW ConnectedDrive Customer Portal on the Internet, select "My account", "My personal data" and "Login data". In the BMW Connected App, select "More", "Profile" and "Reset password".
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You have not yet added a vehicle to your BMW ConnectedDrive user account. You can connect your user account to your vehicle via the BMW ConnectedDrive Customer Portal on the Internet or via the BMW Connected App.
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A direct access to the data of your vehicle is not possible. You can request a BMW CarData data archive for your vehicle via the BMW ConnectedDrive Customer Portal. The BMW CarData data archive contains the telematics data that your vehicle transmits to the BMW server with the last value stored on the BMW server.
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and email address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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First of all, the possible savings are an estimate based on the charging plan. Any changes during the charging process "“ for example with regard to the solar forecast "“ require a recalculation.
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If you cannot book any services in the BMW ConnectedDrive Store, your vehicle may not be connected to your ConnectedDrive account. Check whether your customer profile has been created completely and whether you have stored a valid means of payment. Your vehicle may also not have a connection to the mobile network - for example in an underground vehicle park.
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No. You can only setup and use the BMW Digital Charging Service if you have previously assigned your BMW i or BMW i Performance Vehicle to your BMW ConnectedDrive account.
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In your BMW Connected Customer Portal on the Internet, you can see all prices and durations for the BMW Connected Services available for your vehicle under "Store". You can book them directly in the store via the Customer Portal or in your vehicle. 
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Yes, in addition to registering on the BMW Connected website, you can also login directly via the app.
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A personalized driver profile stores your individual settings and information in the vehicle, such as your name, profile picture, navigation destinations or preferred climate settings. This ensures that you always have a vehicle that is adjusted to your needs, even if the users change.
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The BMW ConnectedDrive Customer Portal on the Internet supports Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari and Android browsers. Always use an updated version of your browser.
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You can delete your home charging points, Wallboxes and vehicles in the BMW charging portal. If you only remove your BMW i Wallbox Connect or your vehicle, the charging history is still retained. Only by deleting your home charging location will the complete charging history of this charging location be removed. The deleted data cannot be recovered. 
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No. Similar to the first authorization of the 4-digit code, your BMW Service Partner must authorize every modification of the 4-digit code.
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You can add the vehicle again by entering the Vehicle Identification Number (VIN).
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Yes. For the USB Map Update, you need a BMW ConnectedDrive customer account connected to your vehicle.
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The PIN entry function of the app is a good first step towards protecting your data. In addition, you can manage the app's access permissions for various device functions in the "Settings" menu within the "More" tab. In addition, you can decide at any time to delete all personal data from the app by going to the "Privacy and Conditions" menu. BMW will not share your data with third parties without your permission.
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You need a BMW ConnectedDrive account. Your vehicle must be ConnectedDrive capable. For vehicles with a production date before 03/2013, you need SA 612 (BMW Assist). For vehicles with a production date from 03/2013, you need SA 6AK (ConnectedDrive Services).   
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To register with the BMW charging portal of the BMW Digital Charging Service, enter your BMW ConnectedDrive login data.
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