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Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

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The PIN entry function of the app is a good first step towards protecting your data. In addition, you can manage the app's access permissions for various device functions in the "Settings" menu within the "More" tab. In addition, you can decide at any time to delete all personal data from the app by going to the "Privacy and Conditions" menu. BMW will not share your data with third parties without your permission.
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Yes. You need a BMW ConnectedDrive account to use the BMW Digital Charging Service. You can create an account via the BMW ConnectedDrive Customer Portal on the Internet or via the BMW Connected App.
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Yes, as described in the BMW ConnectedDrive General Terms and Conditions (T&C), you must remove your vehicle from your BMW ConnectedDrive account if you are no longer the legal owner of the vehicle.
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The username for the BMW ConnectedDrive Customer Portal on the Internet is your email address.
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You have not yet added a vehicle to your BMW ConnectedDrive user account. You can connect your user account to your vehicle via the BMW ConnectedDrive Customer Portal on the Internet or via the BMW Connected App.
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BMW has no access to the contact information of third parties. In case of doubt, you can revoke the permission to transfer telematics data to the third party at any time.
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Yes, in addition to registering on the BMW Connected website, you can also login directly via the app.
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Yes. For the USB Map Update, you need a BMW ConnectedDrive customer account connected to your vehicle.
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Login to the BMW ConnectedDrive Customer Portal on the Internet or to the BMW Connected App with your username and password. In the Customer Portal, select "Add vehicle" and confirm the last seven digits of your Vehicle Identification Number (VIN). In the BMW Connected App, select "Vehicle", "+" and confirm the last seven digits of your Vehicle Identification Number (VIN). You will then receive a security code in your vehicle. Confirm this security code in the BMW ConnectedDrive Customer Portal on the Internet or in the BMW Connected App.
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To register with the BMW charging portal of the BMW Digital Charging Service, enter your BMW ConnectedDrive login data.
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First of all, the possible savings are an estimate based on the charging plan. Any changes during the charging process "“ for example with regard to the solar forecast "“ require a recalculation.
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Your email address is also your login name. You can assign the password personally. It can't be seen by a third party. If you have been using BMW ConnectedDrive for some time and have never logged into your BMW ConnectedDrive Customer Portal on the Internet, you can login with your old username or vehicle login and use the associated password. Then, you have to enter your email address and a password as new login data for the Customer Portal.
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The BMW ConnectedDrive Customer Portal on the Internet shows the prices and durations of the BMW ConnectedDrive Services available or booked for your vehicle under "Store". Your vehicle shows the same overview under "ConnectedDrive".
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The BMW ConnectedDrive Customer Portal on the Internet supports Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari and Android browsers. Always use an updated version of your browser.
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You can delete your home charging points, Wallboxes and vehicles in the BMW charging portal. If you only remove your BMW i Wallbox Connect or your vehicle, the charging history is still retained. Only by deleting your home charging location will the complete charging history of this charging location be removed. The deleted data cannot be recovered. 
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If you do not yet have login data, select "Register" on the homepage of the BMW ConnectedDrive Customer Portal on the Internet. For registration or login, you need your email address and a password of your choice.
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A personalized driver profile stores your individual settings and information in the vehicle, such as your name, profile picture, navigation destinations or preferred climate settings. This ensures that you always have a vehicle that is adjusted to your needs, even if the users change.
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You can add the vehicle again by entering the Vehicle Identification Number (VIN).
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Your personalised driver profile stores your individual settings and information such as your name, profile picture, navigation destinations, radio stations, favourite buttons, preferred climate settings, seat and mirror positions.
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One time only, please submit your billing address as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
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