cancel
Showing results for 
Search instead for 
Did you mean: 
About Account

Account.

Need to update your password or change your account details? Find answers on a range of topics related to login, your data, details and account information.

Latest Articles.

One time only, please submit your billing address as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
View full article
For security reasons, the security code is only valid for a limited period of time. You can request a new security code in the "Manage vehicles" menu.
View full article
The security of your data is very important to us. Your data will only be transmitted in encrypted form and stored and processed in secure data centres.
View full article
Yes, you can link your personal driver profile to your vehicle key, Digital Key or PIN. These activate the settings of your driver profile in the vehicle.
View full article
In individual cases, the dispatch is delayed. If you do not receive an email within 24 hours, please register again or contact the BMW ConnectedDrive Customer Service.
View full article
For BMW ConnectedDrive Services, data is linked to the Vehicle Identification Number of your vehicle, but not to your name. Services based on anonymous data are not linked to your Vehicle Identification Number. The assignment of data to your name is only done for personalised services such as Remote Services.
View full article
Only partner companies / third parties / service providers registered with BMW after you have given your consent.
View full article
We recommend a "BMW CarData Reset" in your BMW ConnectedDrive Customer Portal to reset all BMW CarData settings. This will irrevocably delete all data releases for your vehicle and all archive files.
View full article
Adding a new vehicle can take up to 24 hours. You may not yet have added a vehicle to your BMW ConnectedDrive account or you may have removed a vehicle that has already been added.
View full article
You must first link your BMW i or BMW i Performance Vehicle to your BMW ConnectedDrive account via the BMW ConnectedDrive Customer Portal on the Internet or the BMW Connected App.
View full article
You can request a BMW CarData transaction report via the BMW ConnectedDrive Portal.
View full article