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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW Update Manager guarantees the quality of the USB Map Update and guides you through the necessary steps.
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BMW has no influence on how long third parties store telematics data received via BMW CarData. If you have any questions, please contact the third party directly. You will find contact details of the third party in its access request in the ConnectedDrive Customer Portal.
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Your own fixed charging point for charging your BMW i or BMW i Performance Vehicle in connection with the BMW Digital Charging Service requires mobile phone and GPS reception.
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No. BMW has no influence on what third parties do with the telematics data. Should BMW discover that the telematics data is being used for a purpose other than that authorised by you, this would contradict the BMW CarData GTCs for third parties/ service providers. In this case, BMW reserves the right to block BMW CarData Services for the third party/ service provider.
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Apple CarPlay enables the wireless connection of an Apple iPhone with a BMW car. This enables the driver to operate selected functions and apps of his Apple iPhone via the BMW infotainment system. What is Apple CarPlay? Voice assistant and voice control Voice control is via the Apple Siri voice assistant. Apple CarPlay supports iMessages, WhatsApp, maps and navigation such as Google Maps, telephony or entertainment such as iTunes or Spotify in a BMW vehicle. But functions such as the CarPlay car radio can also be operated via voice control. Buy or retrofit Apple CarPlay for a BMW Customers can order Apple CarPlay ex works when purchasing a new BMW vehicle or, under certain conditions, book it retrospectively as a service in the BMW ConnectedDrive Store.
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No, only the "Connected Package Professional (SA 6C3)" is available for the "Live Cockpit Professional (SA 6U3)". Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as "Connected Packages".
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The BMW CarData data archive is an offer from BMW ConnectedDrive that makes the essential telematics data available electronically. Further information can be obtained from the BMW Customer Service.
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The BMW ConnectedDrive Service Digital Charging Service calculates the savings potential through optimised charging from the comparison between the charging mode "Charge immediately" with normal current and the favourable electricity tariff stored in the BMW charging portal with the charging mode "Intelligent charging".
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The BMW ConnectedDrive Service Remote Software Upgrade is primarily intended for product maintenance for the first three years after the start of production. For the security of your vehicle, Remote Software Upgrades are also available over a much longer period of time.
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At the end of the runtime, you can still use your authorized keys (Digital Keys) of the BMW ConnectedDrive Service Digital Key for a few more days. A 14-day emergency mode will then activate. During this period, you can activate an emergency extension to open and start the vehicle with your authorized keys (Digital Keys) for a further three days. You will be notified by warnings before and after the BMW ConnectedDrive Service Digital Key expires.
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The BMW Experience Modes change the atmosphere in the interior through three preconfigured modes (Executive, Expressive and Wellbeing). Depending on the optional equipment available and the mode selected, the temperature, lighting (Ambient Light), scenting (Ambient Air) and music, among other things, change. Experience modes are activated via voice control, BMW iDrive or the Connected Command App.
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To display updated vehicle information such as tank capacity, range or mileage in the BMW Connected App, your vehicle requires the active BMW ConnectedDrive Service "Remote Service". Transmission to the BMW Connected App is optimised for vehicles with a BMW iDrive main menu in the form of tiles. At the end of the journey, your vehicle transmits the information via the mobile network and the BMW ConnectedDrive Server. If the mobile phone connection is inadequate, the transmission is delayed. For further information, please contact BMW Customer Service.
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Smartphone apps, such as iMessages, WhatsApp, maps and navigation (e.g. Google Maps), telephony or entertainment such as iTunes or Spotify. An overview of available apps can be found under www.apple.com/ios/CarPlay/.
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No. With the help of the BMW Digital Charging Service, your solar system and a BMW i Wallbox Connect, you can achieve savings even without a flexible electricity tariff. The BMW Digital Charging Service uses the electricity you generate as efficiently as possible.
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To activate the "My Car Is Born" function, open your BMW Connected App and select "Vehicle" and "+" to add your new vehicle. Then select "Track my vehicle" and confirm the activation code you received by email from your BMW dealer.
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No. A BMW Remote Software Upgrade will only be carried out with your prior consent in the user menu of your vehicle.
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Depending on the region, the BMW ConnectedDrive USB map update can contain up to 32 GB of data. The download to your computer depends on the speed of your Internet connection and can take several hours.
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Currently the BMW Intelligent Personal Assistant can answer a variety of questions related to your vehicle and your journey.
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