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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW Update Manager guarantees the quality of the USB Map Update and guides you through the necessary steps.
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The data is currently provided by TOM TOM on the basis of anonymous motion profiles, GPS data from commercial vehicle fleets or transport infrastructure.
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The "Charge immediately" function is not available if the vehicle is already charging. For example, because a pre-set charging time is active.
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BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMW Info notifications are sent directly to the vehicle without a time delay.
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BMW only shares telematics data with the authorities within the scope of the applicable statutory provisions.
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A personal consultant answers your call around the clock, 365 days a year. The "Concierge Service" can be used only in the vehicle. To start a request, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW call centre is established and you are connected to an agent within a few seconds. BMW ConnectedDrive customers may use the information service free of charge. There are no connection costs for you.
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BMW has no influence on how long third parties store telematics data received via BMW CarData. If you have any questions, please contact the third party directly. You will find contact details of the third party in its access request in the ConnectedDrive Customer Portal.
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Your own fixed charging point for charging your BMW i or BMW i Performance Vehicle in connection with the BMW Digital Charging Service requires mobile phone and GPS reception.
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The BMW Experience Modes change the atmosphere in the interior through three preconfigured modes (Executive, Expressive and Wellbeing). Depending on the optional equipment available and the mode selected, the temperature, lighting (Ambient Light), scenting (Ambient Air) and music, among other things, change. Experience modes are activated via voice control, BMW iDrive or the Connected Command App.
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The BMW CarData data archive is an offer from BMW ConnectedDrive that makes the essential telematics data available electronically. Further information can be obtained from the BMW Customer Service.
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The Digital Key Card in combination with the option Comfort Access (SA 322) and BMW Live Cockpit (SA 6U1, 6U2, 6U3) enables you to open and start your vehicle.
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To use the "My Car Is Born" function, you need a BMW ConnectedDrive account, a BMW Connected App installed on your smartphone and a welcome code created by your BMW dealer.
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No. BMW has no influence on what third parties do with the telematics data. Should BMW discover that the telematics data is being used for a purpose other than that authorised by you, this would contradict the BMW CarData GTCs for third parties/ service providers. In this case, BMW reserves the right to block BMW CarData Services for the third party/ service provider.
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 Apple CarPlay allows you to wirelessly connect your iPhone to your vehicle and control selected smartphone functions via the BMW iDrive system.
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Your workshop needs a system connection to BMW CarData and it can then apply for the release of your telematics data via https://aos.bmwgroup.com/.
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The NFC technology is considered a very secure way to transmit data and is e.g. used for contactless payment processes.
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The BMW ConnectedDrive Service BMW Teleservices only records data on the status of your vehicle that contribute to your safety. The further processing and storage depends on the respective service.
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You will receive notification of the end of your subscription to the BMW ConnectedDrive Service USB Map Update 14 days before expiry.
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