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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW Update Manager guarantees the quality of the USB Map Update and guides you through the necessary steps.
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The BMW Experience Modes change the atmosphere in the interior through three preconfigured modes (Executive, Expressive and Wellbeing). Depending on the optional equipment available and the mode selected, the temperature, lighting (Ambient Light), scenting (Ambient Air) and music, among other things, change. Experience modes are activated via voice control, BMW iDrive or the Connected Command App.
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To activate the "My Car Is Born" function, open your BMW Connected App and select "Vehicle" and "+" to add your new vehicle. Then select "Track my vehicle" and confirm the activation code you received by email from your BMW dealer.
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Your workshop needs a system connection to BMW CarData and it can then apply for the release of your telematics data via https://aos.bmwgroup.com/.
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No. With the help of the BMW Digital Charging Service, your solar system and a BMW i Wallbox Connect, you can achieve savings even without a flexible electricity tariff. The BMW Digital Charging Service uses the electricity you generate as efficiently as possible.
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Yes. After downloading it into your vehicle, you can install a BMW Remote Software Upgrade in any country.
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The "Charge immediately" function is not available if the vehicle is already charging. For example, because a pre-set charging time is active.
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The data is currently provided by TOM TOM on the basis of anonymous motion profiles, GPS data from commercial vehicle fleets or transport infrastructure.
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BMW has no influence on how long third parties store telematics data received via BMW CarData. If you have any questions, please contact the third party directly. You will find contact details of the third party in its access request in the ConnectedDrive Customer Portal.
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The "Charging at low rates" function defines periods with low electricity rates for your BMW i or BMW i Performance Vehicle (Plug-In Hybrid).
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Depending on the region, the BMW ConnectedDrive USB map update can contain up to 32 GB of data. The download to your computer depends on the speed of your Internet connection and can take several hours.
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The "Case ID" of the BMW ConnectedDrive Service USB Map Update is required so that the BMW Customer Service can provide the map update manually in the event of an error.
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You will receive notification of the end of your subscription to the BMW ConnectedDrive Service USB Map Update 14 days before expiry.
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No. The BMW Digital Charging Service primarily uses direct and predicted solar energy for charging your BMW i or BMW i Performance Vehicle. 
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Smartphone apps, such as iMessages, WhatsApp, maps and navigation (e.g. Google Maps), telephony or entertainment such as iTunes or Spotify. An overview of available apps can be found under www.apple.com/ios/CarPlay/.
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To use the "My Car Is Born" function, you need a BMW ConnectedDrive account, a BMW Connected App installed on your smartphone and a welcome code created by your BMW dealer.
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Depending on the vehicle type and year of manufacture, the basic service ConnectedDrive Services (SA 6AK) may enable your vehicle to use a number of additional ConnectedDrive individual services.
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At the end of the runtime, you can still use your authorized keys (Digital Keys) of the BMW ConnectedDrive Service Digital Key for a few more days. A 14-day emergency mode will then activate. During this period, you can activate an emergency extension to open and start the vehicle with your authorized keys (Digital Keys) for a further three days. You will be notified by warnings before and after the BMW ConnectedDrive Service Digital Key expires.
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The BMW Digital Charging Service charges your BMW i or BMW i Performance Vehicle at a reasonable price, considering favourable tariff times. Along with the BMW i Wallbox Connect, you can also use your self-generated solar power in an environmentally friendly and cost-effective way. 
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