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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW Update Manager guarantees the quality of the USB Map Update and guides you through the necessary steps.
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BMW has no influence on how long third parties store telematics data received via BMW CarData. If you have any questions, please contact the third party directly. You will find contact details of the third party in its access request in the ConnectedDrive Customer Portal.
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The "Case ID" of the BMW ConnectedDrive Service USB Map Update is required so that the BMW Customer Service can provide the map update manually in the event of an error.
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Activate the digital key card of the BMW ConnectedDrive Service Digital Key in your vehicle. To do this, place the BMW Digital Key Card in the smartphone compartment of your vehicle and follow the instructions on the Control Display. For activation, your car key must be in the vehicle.
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At the end of the runtime, you can still use your authorized keys (Digital Keys) of the BMW ConnectedDrive Service Digital Key for a few more days. A 14-day emergency mode will then activate. During this period, you can activate an emergency extension to open and start the vehicle with your authorized keys (Digital Keys) for a further three days. You will be notified by warnings before and after the BMW ConnectedDrive Service Digital Key expires.
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Due to different time zones, it may happen that a data archive is available a little longer or a little shorter than specified.
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To use the "My Car Is Born" function, you need a BMW ConnectedDrive account, a BMW Connected App installed on your smartphone and a welcome code created by your BMW dealer.
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To activate the "My Car Is Born" function, open your BMW Connected App and select "Vehicle" and "+" to add your new vehicle. Then select "Track my vehicle" and confirm the activation code you received by email from your BMW dealer.
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Your Digital Key will be deleted and you cannot use the service any longer.
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The "Charging at low rates" function defines periods with low electricity rates for your BMW i or BMW i Performance Vehicle (Plug-In Hybrid).
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You will achieve a better recognition rate of your dictation function. In this way, you can optimise the system's handling of frequently used terms, such as names from your address book or technical terms. The transferred data is available in your vehicle immediately after the import is completed. Each new import overwrites the existing data. This means that you can only use the last data transferred.
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Prices and runtimes for the BMW ConnectedDrive Service USB Map Update vary by region. Normally, you receive the service for three years for a new vehicle with an integrated navigation system. You can find information on prices and runtimes for the USB map update in the BMW ConnectedDrive customer portal on the Internet.
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With a local power storage in connection with the Digital Charging Service, you can use more self-generated solar power to charge your BMW i or BMW i Performance Vehicle. On-site storage makes it possible to use solar power even beyond solar times.
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Apps for Automotive are smartphone apps such as Spotify, TuneIn, Napster, Deezer, which can be connected to the vehicle and operated via the infotainment system. 
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In order to use your photovoltaic system, the charging portal of the BMW Digital Charging Service requires the value of the feed-in tariff for the self-generated electricity and the "preferred use of your own electricity" setting in order to use as much self-generated solar electricity as possible.
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The BMW Connected App shows all smartphone apps compatible with the "BMW Apps" function under "Hub" and "Apps". In the vehicle, you can see all apps compatible with your installed smartphone apps in the "ConnectedDrive" menu.
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When the Digital Key is revoked in the vehicle, the removal is effective immediately. When the Digital Key is revoked via the BMW Connected App the removal does not take effect immediately. Instead, the friend will be notified about the removed key and the vehicle goes into emergency mode for 14 days.
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No, only the "Connected Package Plus (SA 6C2)" is available for the "Live Cockpit Plus (SA 6U2)". Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as "Connected Packages".
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If the download of the BMW Remote Software Upgrade in the vehicle is interrupted several times, the service in your vehicle may no longer work. Contact your BMW Service Partner.
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