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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

You can transfer your "BMW Online Address Book" and "Personal Vocabulary" to Nuance®. This improves speech recognition of the names and terms it contains.
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Depending on the country, the BMW Digital Charging Service is included with the purchase of a BMW i or BMW i Performance Vehicle for 1 year. You can then extend the service via the BMW ConnectedDrive Store for a country-specific annual fee.
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BMW recommends each customer to test the manual emergency call once by pressing the emergency call button. A voice connection to the BMW call centre is established. This takes about 5 seconds. During this time, you can end the call manually. As soon as the voice connection is established, you cannot terminate the call yourself for security reasons. Tell the person you are talking to that this is a test. If you do not answer the call centre agent's questions, he or she will assume an emergency situation and notify the nearest emergency response centre of an accident. Specify that you have triggered the emergency call by mistake, otherwise you may incur financial costs.
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If you wish, you can completely deactivate the transmission of telematics data between your vehicle and BMW servers. Technically, the SIM card permanently installed in the vehicle is deactivated, and transmission of telematics data from and to the vehicle is then no longer possible. If you deactivate the SIM card, even the "Intelligent Emergency Call" and all other ConnectedDrive Services will not function. Please contact your BMW partner to deactivate the SIM card.
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You can disable optional email notifications. Among other things, we have to inform you about changed general terms and conditions by email for legal reasons.
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We will inform you about existing data releases by BMW CarData for authorised third parties. This allows you to check data releases if, for example, a previous owner did not deactivate existing data releases.
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The BMW Intelligent Personal Assistant constantly learns from your routines and voice commands. For example to recognize frequent navigation destinations or preferred vehicle functions.
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After you have downloaded a BMW Remote Software Upgrade, you will receive a message for 6 weeks informing you how to install the upgrade when you leave your vehicle. Then the notification disappears and you can search for available upgrades again.
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Yes. You can see the currently installed software version of your BMW Remote Software Upgrade in the Remote Software Upgrade menu (in the header). Select "Car", "Settings", "General Settings" and "Remote Software Upgrade".
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A BMW Remote Software Upgrade has a data volume of up to 1.0 GB.
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