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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW Digital Charging Service requires your departure time for a cost-optimised charging plan for your BMW i or BMW i Performance Vehicle. And to guarantee you a fully charged vehicle at the same time as your departure time. 
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Any BMW Service Partner can deactivate the BMW ConnectedDrive basic services "Intelligent Emergency Call" and "Teleservices". This also deactivates the SIM card installed in the vehicle, so that data can no longer be transferred from or to the vehicle. Then, even the emergency call with transmission of the vehicle position to the BMW ConnectedDrive emergency call centre will not function. For all other ConnectedDrive Services, no telematics data is transmitted as long as you do not use the service.
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If you wish to charge via a BMW i Wallbox, the BMW Installation Service will check your connection capacity in advance. You may also have an electricity contract that limits the power consumed regardless of the installed connection capacity. In this case, you will find the limit in your electricity contract. You can also make an approximate calculation based on the amperage in your main circuit breaker of your fuse box. Typical values are, for example, 35A, 50A, 63A. You then calculate the connection capacity using the formula: Current value multiplied by voltage multiplied by number of phases divided by 1000. For example 50A x 230V x 3: 1000 = 34.5 kW connection capacity.
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You can purchase the ConnectedDrive Service Digital Key for5 in the BMW ConnectedDrive Store via the BMW ConnectedDrive Customer Portal or directly in the vehicle.
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The frequency and release dates of BMW Remote Software Upgrades are based on the technical requirements of your vehicle. Your vehicle, the BMW Connected App or the BMW Customer Service will inform you about upgrades on time. BMW ConnectedDrive plans up to three upgrades per year.
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A BMW Remote Software Upgrade has a data volume of up to 1.0 GB.
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Yes. The BMW Accident Call also works abroad. If necessary, the BMW Service Centre will contact the nearest BMW Service Partner.
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The BMW ConnectedDrive menu in your vehicle informs you about the availability of the BMW Remote Software Upgrade. Select "Settings", "General" and "Remote Software Upgrade". The "Remote Software Upgrade" menu appears only in compatible vehicles.
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Yes. However, pay attention to the type of your home storage unit. Currently, BMW ConnectedDrive Service Digital Charging Service only works with storage units that feed electricity directly into the AC grid.
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Yes. You can see the currently installed software version of your BMW Remote Software Upgrade in the Remote Software Upgrade menu (in the header). Select "Car", "Settings", "General Settings" and "Remote Software Upgrade".
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