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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The BMW ConnectedDrive Service Digital Charging Service calculates the savings potential through optimised charging from the comparison between the charging mode "Charge immediately" with normal current and the favourable electricity tariff stored in the BMW charging portal with the charging mode "Intelligent charging".
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For the first year you will receive one Digital Key free of charge. After the first year the service "Digital Key for5" must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family. Prices are country specific and can be checked in the BMW ConnectedDrive Store.
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Yes. You can skip BMW Remote Software Upgrades at any time and install the latest software immediately afterwards.
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Depending on your ConnectedDrive service usage, the vehicle transmits certain telematics data to BMW. The BMW CarData data archive contains the last value transmitted by the vehicle and the time when this value was transmitted.
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No. BMW has no influence on what third parties do with the telematics data. Should BMW discover that the telematics data is being used for a purpose other than that authorised by you, this would contradict the BMW CarData GTCs for third parties/ service providers. In this case, BMW reserves the right to block BMW CarData Services for the third party/ service provider.
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BMW only shares telematics data with the authorities within the scope of the applicable statutory provisions.
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The Digital Key Card in combination with the option Comfort Access (SA 322) and BMW Live Cockpit (SA 6U1, 6U2, 6U3) enables you to open and start your vehicle.
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The BMW CarData data archive is an offer from BMW ConnectedDrive that makes the essential telematics data available electronically. Further information can be obtained from the BMW Customer Service.
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The NFC technology is considered a very secure way to transmit data and is e.g. used for contactless payment processes.
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Please contact the BMW ConnectedDrive Customer Service, as this could be a misuse of BMW CarData.
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The Digital Key can be installed on your compatible smartphone. The smartphone then adapts the car key's functions. After unlocking the door and entering the vehicle the motor can be started by pressing the start button, provided the smartphone is placed in the front tray. It is possible to activate several Digital Keys on your smartphone in order to unlock and start more than one BMW. To share the Digital Key with friends and family the service "Digital key for5" must be purchased in the BMW ConnectedDrive Store.
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Based solely on your consent, telematics data will be passed on to third parties via BMW CarData.
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BMW shall share telematics data with third parties within the scope of the provision of BMW ConnectedDrive Services insofar as this is necessary for the provision of ConnectedDrive Services. In addition to BMW ConnectedDrive Services, telematics data is only shared with third parties via BMW CarData. This always happens only on explicit request of a third party and always only with your explicit consent. The list of telematics data that can potentially be passed on to third parties via BMW CarData can be found in the Telematics Data Catalogue.
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Setting the departure times for your BMW i or BMW i Performance Vehicle (Plug-In Hybrid) guarantees air conditioning or full charging of your batteries at the set departure time.
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The BMW ConnectedDrive Service Remote Software Upgrade is primarily intended for product maintenance for the first three years after the start of production. For the security of your vehicle, Remote Software Upgrades are also available over a much longer period of time.
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Your own fixed charging point for charging your BMW i or BMW i Performance Vehicle in connection with the BMW Digital Charging Service requires mobile phone and GPS reception.
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BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMW Info notifications are sent directly to the vehicle without a time delay.
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 Apple CarPlay allows you to wirelessly connect your iPhone to your vehicle and control selected smartphone functions via the BMW iDrive system.
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A personal consultant answers your call around the clock, 365 days a year. The "Concierge Service" can be used only in the vehicle. To start a request, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW call centre is established and you are connected to an agent within a few seconds. BMW ConnectedDrive customers may use the information service free of charge. There are no connection costs for you.
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No, the BMW Intelligent Personal Assistant also reacts to the words "Hey/OK/Hi BMW". Alternatively, you can specify a personal activation word for addressing.
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