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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

BMW shall share telematics data with third parties within the scope of the provision of BMW ConnectedDrive Services insofar as this is necessary for the provision of ConnectedDrive Services. In addition to BMW ConnectedDrive Services, telematics data is only shared with third parties via BMW CarData. This always happens only on explicit request of a third party and always only with your explicit consent. The list of telematics data that can potentially be passed on to third parties via BMW CarData can be found in the Telematics Data Catalogue.
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You will see a list of the available remote functions in the BMW Connected App under "Vehicle" and "Info" and in the BMW ConnectedDrive customer portal under "Remote Cockpit" and "Control". Depending on the vehicle, you can currently operate ten services via BMW Remote Services: Locate vehicle, horn, lights, lock/unlock doors, air conditioning, now air conditioning, loading, last journey, Remote 3D View. Newer vehicles (2014 and beyond) are compatible with the greatest number of app features. However, some features are model-specific and won't be visible to all users (e.g., charging stats for electric vehicles). Therefore, your experience with the app may differ from one vehicle to another. An active BMW ConnectedDrive subscription is required in order to use most app features. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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Yes. Connect your BMW i Wallbox Connect to your compatible Home Energy Management System (HEMS) and continue to use the BMW Digital Charging Service.
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You will receive notification of the end of your subscription to the BMW ConnectedDrive Service USB Map Update 14 days before expiry.
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Based solely on your consent, telematics data will be passed on to third parties via BMW CarData.
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The BMW ConnectedDrive Service Remote Software Upgrade is primarily intended for product maintenance for the first three years after the start of production. For the security of your vehicle, Remote Software Upgrades are also available over a much longer period of time.
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BMW ConnectedDrive's "Offboard Voice Processing" function improves the recognition of your voice commands in your vehicle through additional online transmission and processing. This enables your vehicle to understand longer and more complex texts, for example for dictating emails or messages.
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The BMW Digital Charging Service charges your BMW i or BMW i Performance Vehicle at a reasonable price, considering favourable tariff times. Along with the BMW i Wallbox Connect, you can also use your self-generated solar power in an environmentally friendly and cost-effective way. 
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Activate the digital key card of the BMW ConnectedDrive Service Digital Key in your vehicle. To do this, place the BMW Digital Key Card in the smartphone compartment of your vehicle and follow the instructions on the Control Display. For activation, your car key must be in the vehicle.
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The BMW ConnectedDrive Service Digital Charging Service calculates the savings potential through optimised charging from the comparison between the charging mode "Charge immediately" with normal current and the favourable electricity tariff stored in the BMW charging portal with the charging mode "Intelligent charging".
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The BMW CarData data archive does not show all telematics data, as many of the data is only used to provide "Real Time Traffic Information" services and is not stored on BMW servers at all or only anonymously. Telematics data is only stored to a limited extent by BMW and is then deleted in accordance with the applicable legal deadlines.
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It is your decision whether to select the detour recommendation made by RTTI and it is accepted manually. In order to do so, go to "Navigation" select "Map". Under the menu point "Traffic Information", "Detour" all recommended detours can be seen. By activating "Dynamic Route Guidance" all detour suggestions are automatically accepted. The symbol "Detour" will be displayed in grey if no detour suggestions is available or if no route guidance is not activated.
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The BMW Accident Call in the vehicle informs you about the accident (Check Control message). You confirm the voice connection to your BMW Service Partner yourself by calling "Call BMW Accident Assistance".
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The "Case ID" of the BMW ConnectedDrive Service USB Map Update is required so that the BMW Customer Service can provide the map update manually in the event of an error.
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No. With the help of the BMW Digital Charging Service, your solar system and a BMW i Wallbox Connect, you can achieve savings even without a flexible electricity tariff. The BMW Digital Charging Service uses the electricity you generate as efficiently as possible.
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Depending on the zoom level, the display of many individual charging stations is combined into a single display for reasons of clarity. The number shows how many charging stations there are in this area.
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The BMW Remote Software Upgrade keeps your vehicle's software up-to-date and secure at all times. The Remote Software Upgrade can bring additional advanced or completely new features to your vehicle.
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Depending on the region, the BMW ConnectedDrive USB map update can contain up to 32 GB of data. The download to your computer depends on the speed of your Internet connection and can take several hours.
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Please contact the BMW ConnectedDrive Customer Service, as this could be a misuse of BMW CarData.
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