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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The Digital Key Card in combination with the option Comfort Access (SA 322) and BMW Live Cockpit (SA 6U1, 6U2, 6U3) enables you to open and start your vehicle.
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BMW has no influence on how long third parties store telematics data received via BMW CarData. If you have any questions, please contact the third party directly. You will find contact details of the third party in its access request in the ConnectedDrive Customer Portal.
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Your workshop needs a system connection to BMW CarData and it can then apply for the release of your telematics data via https://aos.bmwgroup.com/.
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The BMW Experience Modes change the atmosphere in the interior through three preconfigured modes (Executive, Expressive and Wellbeing). Depending on the optional equipment available and the mode selected, the temperature, lighting (Ambient Light), scenting (Ambient Air) and music, among other things, change. Experience modes are activated via voice control, BMW iDrive or the Connected Command App.
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Depending on the vehicle type and year of manufacture, the basic service ConnectedDrive Services (SA 6AK) may enable your vehicle to use a number of additional ConnectedDrive individual services.
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To activate the "My Car Is Born" function, open your BMW Connected App and select "Vehicle" and "+" to add your new vehicle. Then select "Track my vehicle" and confirm the activation code you received by email from your BMW dealer.
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No, only the "Connected Package Plus (SA 6C2)" is available for the "Live Cockpit Plus (SA 6U2)". Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as "Connected Packages".
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For the first year you will receive one Digital Key free of charge. After the first year the service "Digital Key for5" must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family. Prices are country specific and can be checked in the BMW ConnectedDrive Store.
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No. BMW has no influence on what third parties do with the telematics data. Should BMW discover that the telematics data is being used for a purpose other than that authorised by you, this would contradict the BMW CarData GTCs for third parties/ service providers. In this case, BMW reserves the right to block BMW CarData Services for the third party/ service provider.
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The BMW CarData data archive is an offer from BMW ConnectedDrive that makes the essential telematics data available electronically. Further information can be obtained from the BMW Customer Service.
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Yes. You can search for a BMW Remote Software Upgrade in your vehicle at any time. To do this, select the menu "Car" --> "Settings" -->"General settings" --> "Remote Software Upgrade" in the vehicle.
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Yes. Certain voice commands are detected, processed and answered by the BMW Intelligent Personal Assistant without an active network connection to the backend via the voice recognition technology in your vehicle. Real time information such as weather or destinations are not available without an active network connection.
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No. BMW Remote Services from BMW ConnectedDrive only save the last location after parking your vehicle. BMW Remote Services do not register any attempts to break into the vehicle, do not locate transported vehicles and cannot prevent unauthorised use.
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No, the BMW Intelligent Personal Assistant also reacts to the words "Hey/OK/Hi BMW". Alternatively, you can specify a personal activation word for addressing.
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Apps for Automotive are smartphone apps such as Spotify, TuneIn, Napster, Deezer, which can be connected to the vehicle and operated via the infotainment system. 
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You will receive a notification of an available BMW Remote Software Upgrade via the Control Display of your vehicle or in the BMW Connected App via a push notification.
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No. A BMW Remote Software Upgrade will only be carried out with your prior consent in the user menu of your vehicle.
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The "My Car Is Born" function is currently available in Germany, Spain, France and Italy.
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For use with the BMW Digital Charging Service, you need a storage unit that feeds electricity directly into the AC grid. The BMW Digital Charging Service does not support storage units that feed energy into the DC side or directly into so-called hybrid inverters upstream of the solar inverter. Check with your installation partner before purchasing.
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Yes. The following data that may be transmitted is not available: Data transmitted anonymously from the vehicle to the BMW server as part of the ConnectedDrive service (e.g. data for RTTI), technical parameters for internal quality assurance (e.g. Diag codes), internal technical parameters for problem analyses in the event of customer complaints and data classified as non-public, protected intellectual property of the BMW Group.
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