cancel
Showing results for 
Search instead for 
Did you mean: 
About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMW Info notifications are sent directly to the vehicle without a time delay.
View full article
 Apple CarPlay allows you to wirelessly connect your iPhone to your vehicle and control selected smartphone functions via the BMW iDrive system.
View full article
A personal consultant answers your call around the clock, 365 days a year. The "Concierge Service" can be used only in the vehicle. To start a request, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW call centre is established and you are connected to an agent within a few seconds. BMW ConnectedDrive customers may use the information service free of charge. There are no connection costs for you.
View full article
No, the BMW Intelligent Personal Assistant also reacts to the words "Hey/OK/Hi BMW". Alternatively, you can specify a personal activation word for addressing.
View full article
No. BMW Remote Services from BMW ConnectedDrive only save the last location after parking your vehicle. BMW Remote Services do not register any attempts to break into the vehicle, do not locate transported vehicles and cannot prevent unauthorised use.
View full article
BMW ConnectedDrive's "Offboard Voice Processing" function improves the recognition of your voice commands in your vehicle through additional online transmission and processing. This enables your vehicle to understand longer and more complex texts, for example for dictating emails or messages.
View full article
The "My Car Is Born" function is currently available in Germany, Spain, France and Italy.
View full article
Apple CarPlay enables the wireless connection of an Apple iPhone with a BMW car. This enables the driver to operate selected functions and apps of his Apple iPhone via the BMW infotainment system. What is Apple CarPlay? Voice assistant and voice control Voice control is via the Apple Siri voice assistant. Apple CarPlay supports iMessages, WhatsApp, maps and navigation such as Google Maps, telephony or entertainment such as iTunes or Spotify in a BMW vehicle. But functions such as the CarPlay car radio can also be operated via voice control. Buy or retrofit Apple CarPlay for a BMW Customers can order Apple CarPlay ex works when purchasing a new BMW vehicle or, under certain conditions, book it retrospectively as a service in the BMW ConnectedDrive Store.
View full article
Your BMW is equipped with sensors that trigger the emergency call if necessary. If, for example, an airbag is triggered, a voice connection to the BMW ConnectedDrive emergency call centre is established automatically. The data transmitted in the process show your current position and indicate the severity of the accident. The information is transmitted to the nearest rescue control centre in order to provide assistance as quickly as possible.
View full article
The star next to individual charging stations on the navigation system map indicates the charging stations that can be used by customers of the BMW ChargeNow service.
View full article
BMW uses your telematics data to provide and bill the ConnectedDrive Services you have booked. Telematics data is not shared with third parties beyond that. 
View full article
It is your decision whether to select the detour recommendation made by RTTI and it is accepted manually. In order to do so, go to "Navigation" select "Map". Under the menu point "Traffic Information", "Detour" all recommended detours can be seen. By activating "Dynamic Route Guidance" all detour suggestions are automatically accepted. The symbol "Detour" will be displayed in grey if no detour suggestions is available or if no route guidance is not activated.
View full article
Depending on the zoom level, the display of many individual charging stations is combined into a single display for reasons of clarity. The number shows how many charging stations there are in this area.
View full article
Yes. You can search for a BMW Remote Software Upgrade in your vehicle at any time. To do this, select the menu "Car" --> "Settings" -->"General settings" --> "Remote Software Upgrade" in the vehicle.
View full article
No, only the "Connected Package Professional (SA 6C3)" is available for the "Live Cockpit Professional (SA 6U3)". Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as "Connected Packages".
View full article
Yes, you must create these locations as BMW Digital Charging Service home charging locations ("Locations") in the BMW charging portal.
View full article
No. The BMW Digital Charging Service can only be used with the transmission of the GPS coordinates of your vehicle.
View full article
No, only the "Connected Package Plus (SA 6C2)" is available for the "Live Cockpit Plus (SA 6U2)". Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as "Connected Packages".
View full article
You can release BMW CarData to third parties and use their services such as cheaper vehicle insurance.
View full article
The BMW Remote Software Upgrade keeps your vehicle's software up-to-date and secure at all times. The Remote Software Upgrade can bring additional advanced or completely new features to your vehicle.
View full article