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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

The "In-Car Experience" equipment of the option Connected Package Professional (SA 6C3/4) includes the functions Caring Car and Experience Modes. The driver can activate both functions via the BMW Intelligent Personal Assistant using voice commands. Caring Car and Experience Modes change the atmosphere inside the vehicle by adjusting lighting, air conditioning, seat heating or scenting, among other things.
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The BMW i Wallbox Connect has a built-in electricity meter and accurately measures the charging current for your BMW i or BMW i Performance Vehicle. You can see the power consumption in the charging history of the BMW Digital Charging Service. Without using a BMW i Wallbox Connect, the BMW Digital Charging Service calculates power consumption less accurately from the status information of your BMW i or BMW i Performance Vehicle.
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The BMW Intelligent Personal Assistant uses the vehicle's integrated SIM card.
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Yes, you must create these locations as BMW Digital Charging Service home charging locations ("Locations") in the BMW charging portal.
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No. A remote start function for the engine is currently not available in the Connected App.
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The BMW installation partner will advise you on the best option for installation at your charging point in connection with the BMW Digital Charging Service. Further information can also be found in the installation instructions for the BMW i Wallbox Connect. 
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Prices and runtimes for the BMW ConnectedDrive Service USB Map Update vary by region. Normally, you receive the service for three years for a new vehicle with an integrated navigation system. You can find information on prices and runtimes for the USB map update in the BMW ConnectedDrive customer portal on the Internet.
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The app registers the frequency, duration and time of day of your stays or destinations. When it detects certain patterns, it automatically marks destinations as "Home" or "Work".
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The voice recognition employs state-of-the-art technology. The personal assistant uses natural language understanding capabilities and artificial intelligence.
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In connection with the BMW Digital Charging Service, the charging settings (charging mode and departure time) are made as usual in the BMW Connected App, via BMW iDrive in the vehicle or in the BMW ConnectedDrive Customer Portal on the Internet. 
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You can find all information on the prices and durations of the USB Map Update in the BMW ConnectedDrive Customer Portal on the Internet.
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A list of Home Energy Management Systems (HEMS) compatible with the BMW i Wallbox Connect and the BMW ConnectedDrive Service Digital Charging Service can be found in the Charging Portal.
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The BMW Accident Call concerns accidents in the lower speed range without airbag deployment. The BMW ConnectedDrive Service Intelligent Emergency Call, on the other hand, automatically activates the airbag in the event of a serious accident.
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Yes. Errors may occur during the download and installation of the BMW Remote Software Upgrade. For example, due to problems with the mobile phone connection, data transmission or the power supply of your vehicle.
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The "Case ID" of the BMW ConnectedDrive Service USB Map Update is required so that the BMW Customer Service can provide the map update manually in the event of an error.
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You start transferring a BMW Remote Software Upgrade from your smartphone to your vehicle via the BMW Connected App using the Bluetooth or Wi-Fi connection.
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To download a BMW Remote Software Upgrade from your Apple iPhone, you need Bluetooth and a Wi-Fi connection. In case of Android smartphones, you only need a Wi-Fi connection.
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After deactivating the BMW ConnectedDrive Service Remote Software Upgrade, only a BMW Service Partner or the BMW ConnectedDrive Customer Service can reactivate the service.
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No. Uninstalling a BMW Remote Software Upgrade is not possible.
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For some vehicles, you will need the 20-digit unlock code displayed at the end of the USB map update to enter it in the vehicle. This is only valid for the respective vehicle. If the wrong code is entered several times in another vehicle, the navigation system may be deactivated.
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