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About Service

Service.

See updates and information on BMW ConnectedDrive services – from instructions to usage and everything in-between.

Latest Articles.

No. With the help of the BMW Digital Charging Service, your solar system and a BMW i Wallbox Connect, you can achieve savings even without a flexible electricity tariff. The BMW Digital Charging Service uses the electricity you generate as efficiently as possible.
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Your BMW is equipped with sensors that trigger the emergency call if necessary. If, for example, an airbag is triggered, a voice connection to the BMW ConnectedDrive emergency call centre is established automatically. The data transmitted in the process show your current position and indicate the severity of the accident. The information is transmitted to the nearest rescue control centre in order to provide assistance as quickly as possible.
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Yes. You can search for a BMW Remote Software Upgrade in your vehicle at any time. To do this, select the menu "Car" --> "Settings" -->"General settings" --> "Remote Software Upgrade" in the vehicle.
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Yes. You can skip BMW Remote Software Upgrades at any time and install the latest software immediately afterwards.
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The BMW Remote Software Upgrade keeps your vehicle's software up-to-date and secure at all times. The Remote Software Upgrade can bring additional advanced or completely new features to your vehicle.
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Depending on your ConnectedDrive service usage, the vehicle transmits certain telematics data to BMW. The BMW CarData data archive contains the last value transmitted by the vehicle and the time when this value was transmitted.
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Due to different time zones, it may happen that a data archive is available a little longer or a little shorter than specified.
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The "Charging at low rates" function defines periods with low electricity rates for your BMW i or BMW i Performance Vehicle (Plug-In Hybrid).
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At the end of the runtime, you can still use your authorized keys (Digital Keys) of the BMW ConnectedDrive Service Digital Key for a few more days. A 14-day emergency mode will then activate. During this period, you can activate an emergency extension to open and start the vehicle with your authorized keys (Digital Keys) for a further three days. You will be notified by warnings before and after the BMW ConnectedDrive Service Digital Key expires.
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BMW uses your telematics data to provide and bill the ConnectedDrive Services you have booked. Telematics data is not shared with third parties beyond that. 
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You can release BMW CarData to third parties and use their services such as cheaper vehicle insurance.
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If the download of the BMW Remote Software Upgrade in the vehicle is interrupted several times, the service in your vehicle may no longer work. Contact your BMW Service Partner.
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You can download the latest map material up to the last day of your BMW ConnectedDrive Service USB Map Update. 
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No, the BMW Connected App also shows the current traffic situation and takes this into account when planning your journeys and when sending push messages for timely departure (time to leave notification).
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To activate the "My Car Is Born" function, open your BMW Connected App and select "Vehicle" and "+" to add your new vehicle. Then select "Track my vehicle" and confirm the activation code you received by email from your BMW dealer.
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Availability, costs and durations of the BMW ConnectedDrive Service USB Map Update can be found in the BMW ConnectedDrive Customer Portal on the Internet under "Store" and "Map Update".
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All vehicles of the BMW 3 Series, BMW X5, BMW Z4, BMW 7 Series and BMW 8 Series models from production date 03/2019. Vehicles of these series produced shortly before this date will receive the BMW Intelligent Personal Assistant through a BMW Remote Software Upgrade planned for April/May 2019.
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The "My Car Is Born" function is currently available in Germany, Spain, France and Italy.
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The star next to individual charging stations on the navigation system map indicates the charging stations that can be used by customers of the BMW ChargeNow service.
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Yes. Errors may occur during the download and installation of the BMW Remote Software Upgrade. For example, due to problems with the mobile phone connection, data transmission or the power supply of your vehicle.
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