BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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Provided your vehicle is comaptible with the BMW ConnectedDrive Service Digital Key, you can use the Digial Key Card to open and start your vehicle. 
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For the first year you will receive one Digital Key free of charge. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family. Prices are country specific and can be checked in the BMW ConnectedDrive Store.  
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BMW ConnectedDrive Services are flexibly bookable depending on your needs. Many basic services such as the Intelligent eCall are usuable for an unlimited period of time upon purchase of a new BMW. For example, if you order BMW ConnectedDrive Services ex-factory, BMW will be active for 36 months. After this time period services can be booked in the BMW ConnectedDrive Store with a runtime of 12 months. Provided your BMW possesses the required basic equipment it is possbile to purchase BMW ConnectedDrive Services in the vehicle via the ConnectedDrive Store. Prices for all services are displayed comprehensively in the BMW ConnectedDrive Store and depend on the respective runtime.
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The BMW Intelligent Personal Assistant is a voice assistant that facilitates the operation of your vehicle and provides you with various vehicle related information. The personal assistant from BMW responds to the voice command “Hey BMW” and answers your questions.
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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BMW ConnectedDrive is a technology package containing of services and apps, connecting you with the outside world. With a pre-installed SIM card in your BMW you can easliy use innovative BMW ConnectedDrive Services, such as BMW TeleServices, Concierge Service, Remote Services and Real Time Traffic Information in many countries worldwide. An own mobile phone for usage is not required. In addition, we have created the BMW ConnectedDrive Portal, where you are able to manage personal data and settings for your booked services. For example it is possible to activate the remote services of your BMW and send a destination or a message to your vehicle within the portal. In short: BMW ConnectedDrive unites unique BMW Services and offers you an extraordinary form of mobility as a driver.
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The BMW Update Manager guarantees the quality of the download process and guides the user through it.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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No. The Key Card can be used independently from the runtimes of the Digital Keys via smartphone.
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You can completely deactivate the data transfer function via your BMW Service Partner. Following this the "Intelligent e-Call" and all ConnectedDrive Services will be deactivated as well.
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For the first year you will receive one Digital Key free of charge. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family. Prices are country specific and can be checked in the BMW ConnectedDrive Store.  
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The BMW ConnectedDrive basic services "intelligent emergency call" and "Teleservices" can be deactivated by any BMW Service Partner. This will also deactivate the SIM card with which the vehicle has been fitted, so that no data transfer from or to the vehicle will be possible. However, this also means that the vehicle's emergency call function that transfers the vehicle position data to the BMW ConnectedDrive emergency call centre will not work for all other ConnectedDrive services, the rule is that no telematics data are transferred as long as the customer does not actively use the service.
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No, only the “Connected Package (SA 6C1)” is available for the “Live Cockpit (SA 6U1)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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This extension to the Digital Key service can be bought either in the BMW ConnectedDrive Store or directly via the BMW Connected App. The service includes five additional keys for sharing with friends and family.   
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If you have booked the USB MapUpdate in your vehicle you will find a download link under Remote Cockpit in the ConnectedDrive Portal.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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The Digital Key can be installed on your compatible smartphone. The smartphone then adapts the car key’s functions. After unlocking the door and entering the vehicle the motor can be started by pressing the start button, provided the smartphone is placed in the front tray. It is possible to activate several Digital Keys on your smartphone in order to unlock and start more than one BMW.  To share the Digital Key with friends and family the service “Digital key for5” must be purchased in the BMW ConnectedDrive Store.  
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Please contact BMW Customer Services.
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No, the BMW Connected App can also display current traffic conditions and considers these when planning your journey and sending out time to leave push notifications.
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