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Get information and instructions related to the operation of BMW ConnectedDrive in your vehicle.

Latest Articles.

If the message "Connection not possible" appears repeatedly in your vehicle when you are using the BMW ConnectedDrive Services, first check whether your vehicle has no or poor mobile network reception. For example, when parking in underground vehicle parks. If this is not the case, contact your BMW Service Partner.
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Check your selected data connection. Audio playback for the connection between an Apple iPhone and "BMW Apps" in your vehicle is via USB connection, the BMW Snap-In Adapter or Bluetooth. Android smartphones play audio exclusively via Bluetooth. 
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Technical requirement for the use of the BMW Intelligent Personal Assistant in the vehicle is a BMW Live Cockpit Professional with a fully digital instrument display. In order to use all functions (e.g. In-Car Experiences) the BMW Connected Package Professional (SA 6C3/ SA 6C4) is required as well. Prices, offers and runtimes may vary depending on country and vehicle.
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Yes. The BMW Digital Charging Service gives top priority to fully charging the battery at the set time of departure. However, the period between plugging in and the set departure time must be sufficient to fill the battery of your BMW i or BMW i Performance Vehicle with the maximum available charging power.
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No. The BMW Digital Charging Service is basically vehicle-related. 
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Only a confirmation for the transmission of the last TeleService data is stored in the vehicle.
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You can use the dictation function in the vehicle if your navigation system supports it (New Generation Navigation Professional + Bluetooth interface) and you are using a smartphone. The dictation function can be accessed via the "Office" menu in your vehicle (menu item "Compose"). Upon first use, you must accept Nuance's Terms and Conditions. Fees may apply for the use of this function. Further information is available at http://www.nuance.com/bmw
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The widgets in the main menu of your BMW iDrive control system display live content such as communication, media/radio, clock, navigation, sports displays, route preview, traffic, position and driving information.
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Keep calm. A voice connection to the BMW Call Centre will be established. Safety reasons mean that you cannot terminate the voice connection yourself. Tell the person you are talking to the reason for the emergency call. If you do not respond to the Call Centre agent's questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident. You must therefore report that you have triggered the emergency call by accident; otherwise you may incur financial costs.
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Yes. For vehicles more than three years after the start of production, BMW Remote Software Upgrades will only appear in exceptional cases and for the safety of your vehicle.
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From the main menu of your integrated screen, select "ConnectedDrive" and then "Messages". You can select the navigation to the destination directly in the message.
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The error message "The upgrade cannot be installed at the moment..." displayed in connection with a BMW Remote Software Upgrade in a BMW M vehicle may help to protect engine components that are too hot. In this case, you must first park your BMW M vehicle for cooling purposes before installation. After 30 to 60 minutes, you can restart the upgrade via the "Settings", "General", and "Remote Software Upgrade" menu.
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Depending on the model, the "intelligent emergency call" has already been activated for current vehicles since March 2013 when they are delivered. We therefore recommend that you do not object to the activation of the ConnectedDrive Services when purchasing your BMW. Only in this way, comprehensive and fast help can be provided in case of an emergency call.
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Yes. You can activate various Digital Keys for all your compatible vehicles on your smartphone.
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With the "My Car Is Born" function as part of the BMW Connected App, you will receive updated information on the manufacture and availability of your new vehicle between ordering and delivery.
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New content and apps work even after an update. BMW is only responsible for the Apple CarPlay interface with the vehicle, not the content. 
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No. The Wi-Fi antenna of the BMW optional equipment 6CP is only used for Apple CarPlay.
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The functions of the BMW Connected App can be found under the menu item "BMW Apps". To display the functions, your smartphone must be connected to the BMW. If an upcoming appointment is stored in the BMW Connected App, the vehicle displays a welcome screen at the start with navigation destination, call and arrival time message to the participants.
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It is possible that your vehicle does not have a mobile network connection , for example in underground parking garages. Move the vehicle to a different location and update the BMW Services again.
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The route preview displayed in the app when planning a trip is a prediction of the best route based on current traffic conditions. In some cases, this route as well as the estimated driving time may change once the navigation has been transferred to the vehicle. This may be due to changing traffic conditions or the road map currently installed in your vehicle.
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